fz999 Terms and Conditions

This document forms a legal agreement between fz999 ("Platform", "we", "us") and the user ("you", "member"). fz999 is an online gaming and entertainment platform built for players in Bangladesh. These terms and conditions must be read together with our Privacy Policy and Responsible Gaming policy.

fz999 reserves the right to amend these terms at any time without prior notice. Continued use of the platform after any changes means you have accepted the updated terms. It is therefore your responsibility to review this page regularly.

These terms and conditions have been prepared in Bengali. In the event of any conflict with a version translated into another language, the Bengali version will take precedence.

The following eligibility criteria must be met in order to open an account and use gaming services on the fz999 platform:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must be a resident of Bangladesh.
• You must have an active and valid mobile number and email address.
• You are of sound mind and have the legal capacity to enter into a binding agreement on your own behalf.
• You are not subject to any jurisdiction where online gaming is completely prohibited.

3.1 Registration Process

Each individual may open only one account. fz999 reserves the right to suspend all accounts if an attempt to open multiple accounts is detected. You must provide accurate and truthful information at the time of registration.

3.2 Accuracy of Information

The name, date of birth, mobile number, and banking details provided during registration must be true and accurate. Providing incorrect information may result in withdrawal holds or account closure.

3.3 KYC Verification

To ensure security, fz999 may request identity verification (KYC) documents at any time. These may include:

• A scanned copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

If documents are not submitted within the specified time, the account may be temporarily suspended.

3.4 Password Security

It is your own responsibility to keep your account password confidential. It is advisable not to share your password with anyone else. If you suspect any unauthorized access to your account, contact our live chat support immediately.

4.1 Deposit Methods and Limits

Funds can be deposited on fz999 through the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳300.

4.2 Withdrawal Limits and Timeframe

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 30 minutes and 3 hours to process. This time may increase in urgent situations or where additional verification is required.

4.3 Withdrawal Conditions

• The account KYC verification must be completed.
• The deposited funds must have been wagered at least once.
• The withdrawal method and account must be in the name of the registered individual.
• Transfers to third-party accounts are not permitted.
• Withdrawals may be held until any active bonus wagering requirements have been fulfilled.

4.4 Currency

All transactions on fz999 are conducted in Bangladeshi Taka (BDT / ৳).

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10 times (10x). This means the total bonus amount must be wagered ten times before a withdrawal can be made.

5.2 General Bonus Terms

• Each bonus offer has its own validity period and specific conditions.
• The wagering on any previous bonus must be completed before claiming a new one.
• fz999 reserves the right to change, suspend, or cancel any promotion.
• If abuse or manipulation of promotions is detected, the bonus and any associated winnings will be forfeited.
• Winnings from bonus funds cannot be withdrawn before the wagering conditions have been met.

5.3 VIP Program

The fz999 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are available at each tier: up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold, and up to 0.8% at Platinum. Players can advance to higher tiers through regular and active gaming.

6.1 Fair Play

fz999 is committed to ensuring fair play on its platform. All games are operated using certified Random Number Generator (RNG) technology, which keeps game outcomes completely impartial and unpredictable.

6.2 Technical Errors

fz999 will not be held responsible for server errors, power outages, or internet disconnections that occur during a game. However, our system retains game session data to the extent possible and a fair resolution is attempted.

6.3 Betting Limits

Each game has its own minimum and maximum betting limits. These limits are clearly stated in the game lobby. fz999 may set or adjust individual betting limits at any time.

6.4 Game Providers

Our platform features games from various trusted providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi. These third-party games are operated under their own rules.

The following activities are strictly prohibited on the fz999 platform:

• Opening or operating multiple accounts.
• Using another person's account or allowing someone else to use your account.
• Abusing or manipulating the bonus system to gain an unfair advantage.
• Attempting to hack or make unauthorized modifications to the platform's software.
• Playing games using automated bots or scripts.
• Using the platform for money laundering or unlawful financial activities.
• Deceiving or engaging in fraudulent conduct toward other members.
• Communicating with other players or staff in an offensive or harassing manner.
• Deliberately exploiting gaming bugs.

8.1 Suspension by fz999

fz999 reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Detection of fraudulent or suspicious activity.
• Failure to complete KYC verification.
• Due to legal or regulatory obligations.

8.2 Closure by Member

If you wish to close your account yourself, submit a request to our 24/7 live chat support. All pending withdrawals will be processed before the account is closed (provided conditions are met).

8.3 Self-Exclusion

As part of responsible gaming, you may exclude yourself from the platform for a specified period. To learn more, please visit our Responsible Gaming page.

fz999 places great importance on protecting your personal information. Our platform uses SSL encryption to keep your data and financial transactions secure. We never sell your personal information to third parties.

Full details of how we collect, store, and use data can be found on our Privacy Policy page. By opening an account, you also accept our privacy policy.

Information may be provided to the relevant authorities in cases of legal obligation or to assist with any investigation.

fz999 believes that gaming is for enjoyment, not for creating dependency. We encourage our members to play responsibly.

• Gaming should not be seen as a source of income — it is entertainment.
• Set your own budget and stick to it.
• Avoid placing more bets to try to recover losses.
• If you notice signs of gaming addiction, seek help immediately.

To learn about our deposit limits, session limits, and self-exclusion feature, please read the Responsible Gaming page.

fz999 bears no liability for the following:

• A game being interrupted due to internet disconnection or technical errors.
• Issues with the user's own device or software.
• Delays or errors caused by third parties (game providers or payment gateways).
• Service disruption due to natural disasters, war, government restrictions, or any other unavoidable circumstances.
• Financial losses resulting from a member's own gaming decisions.

In any situation, fz999's liability will never exceed the balance available in the member's account.

12.1 Changes to Terms

fz999 may change these terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continuing to use the platform after changes means accepting the new terms.

12.2 Dispute Resolution

If any dispute arises, please contact our support team first — we provide assistance in Bengali via 24/7 live chat. We review every complaint with due care and aim to provide a fair resolution.

12.3 Contact

If you have any questions about these terms, please contact us:

Email: [email protected]
Support: 24/7 live chat (available in Bengali)